If a payment did not go through, try these in order:
- Check that the phone number is the one registered on your mobile money account.
- Make sure you have enough balance, including network fees.
- Watch your phone for the approval prompt and enter your PIN before it expires.
- Open My Library (or your student dashboard) and check whether the item is already there. Most payments confirm within a minute.
If money left your account but the item is still missing after a few minutes, contact us with the item name and the phone number you paid with.
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